FREQUENTLY ASKED QUESTIONS

 

Can I visit your shop to chat about my cake?

As much as I’d love to chat to all my customers in person, unfortunately I just don’t have the time. All orders are to be made through the online form on Bec Bakes website with as much information filled out as possible.

 

Do you deliver?

Unfortunately personal delivery isn’t available although a courier can be organised. Please note that once your cake leaves the Bec Bakes premises the integrity of the cake becomes the responsibility of the purchaser. If you would like a courier quote please mention this in your email.  

 

How do I place an order?

You can find all of Bec Bakes sizes, flavours and prices on our website. Once you have decided what you would like to order, please fill out as much information as you can on the order form online. Your order is confirmed with a deposit of $100 for cakes, $50 for cupcakes & $40 for donuts, slices etc.  

 

What decoration is included in the cake prices?

All decoration is included on your cake excluding the items list under the ‘Cake Extras’ page (flowers, cake toppers, gold leaf etc.)

 

Do you have a shop front I can visit?

Yes I do, although all orders are to be placed online through the website. With so many cakes leaving Bec Bakes each week we like to have everything in writing over email/ through the order form so we don't forgot or miss any orders. 

 

Where do I pick up?

Bec Bakes is located at 27 Cawarra Road, Caringbah. Orders are to be picked up in the time frame confirmed the week before.

How do I transport my cake?

We suggest to place your cake on the passenger car seat floor when picking up. All cakes come in a box and on a secure cake board. Two Tier Cakes or larger are supported with a dowel through the middle for extra support. Please make sure your cake is out of the sun and not left in the car. Please place the cake in the fridge as soon as possible.

 

How do I store my cakes/ cupcakes or desserts?

Please place your cake and cupcakes in the fridge as soon as you get home or to your venue.

 

How much notice do you need?

Bec Bakes advises to place your order as soon as possible as they are on a first serve basis and are filling up fast. 

 

Why do you only answer emails on Monday & Tuesday?

I would love to have an admin team to help me out with the high volume of emails I receive each week (hopefully sooner rather than later I say), although at the moment I am a one-woman team who does everything myself week by week.

Do you cater for allergies?

YES!!! Bec Bakes Buttercream icing is Gluten Free.

GF & DF, Vegan etc Cakes & Cupcakes are available. 

Other Gluten Free Products include Macarons in a variety of flavours.

*** Please Note as the these products are baked in the same premises as all Bec’s other cakes we cannot guarantee products are completely allergy free.  

Do you work with fondant?

You will find no fondant cakes walking out the door at Bec Bakes. My delicious, perfected (and addictive) French Vanilla Buttercream is used on all cakes and cupcakes.   

 

Can I have a personalised messaged on my cake?

Unfortunately we do not provide pipe written messages on any cakes.

 

Where can I find a cake topper?

For a generic topper which we can order, please screenshot your choice from www.lovelottiexoxo.com.au

For a personalised toppers please contact Kerryn from Elite Design & Engraving 

 

Can I change my order once it has been placed?

Yes, please email hello@becbakes.com.au. All orders are reconfirmed and finalised the Monday of the week of order. Unfortunately they cannot be changed after that.

 

Do you require any payment when an order is placed?

Yes, a non-refundable deposit is required to be paid upfront after order confirmation has been received from Bec Bakes.  The deposits currently stand at $100 for cakes, $50 for cupcakes and $40 for donuts, slices, etc.

Please note your order is secured and confirmed once you receive a reply from us.

 

Do you do cake tastings?

Unfortunately cake tastings are not available at the moment, however this may change in the future.

 

If you have another questions that hasn’t been answered?

Please email hello@becbakes.com    

Bec Bakes

27 Cawarra Road 

Caringbah 2229 

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